Q: What should I do if my doll arrives damaged?
A: We offer 24-Hour Damage Protection. If your doll arrives with verified transit damage, please contact us within 24 hours of delivery with clear photos of the packaging and the damage. We will provide a free replacement part or a professional repair kit immediately.
Q: Can I return the doll if I just don’t like it?
A: Due to the intimate nature of these products and strict hygiene standards, we only accept returns for unopened items in their original, sealed packaging. Once the protective film is removed or the doll is used, we cannot accept returns for non-quality issues.
Q: Are small marks or lines on the TPE skin considered defects?
A: TPE dolls are hand-finished art pieces. Minor mold lines or tiny bubbles are inherent characteristics of the material and the manual crafting process. These are not considered quality defects and do not affect the doll’s durability or function.